New Jersey Family Support Payment Center (NJFSPC) (45 CFR 302.32; 42 U.S.C. § 654(b); N.J.S.A. 2A:17-56.63)

Each state must have a centralized unit to collect and disburse support payments (45 CFR 302.32).  The New Jersey Family Support Payment Center (NJFSPC) is the centralized unit that manages the collection and disbursement of support payments in New Jersey, under contract with the Title IV-D agency, the Office of Child Support Services (OCSS). The NJFSPC processes all checks, money orders, electronic payments, and receipts from over-the-counter cash payments made at the Vicinage Finance LPU.  To identify and credit each payment to the appropriate obligor, the NJFSPC performs a match verification on a minimum of two identifiers, including the name, case number, and/or Social Security Number (SSN) of the obligor.  The NJFSPC also processes applications for direct deposit and the NJ Debit MasterCard® enrollment.  Support payments made by or on behalf of obligors are remitted to the NJFSPC (see chapter 06, section 04.E., Support Payment Sources, for more information). Support payments are generally not paid directly by the obligor to an individual obligee or to the CWA unless the obligor is specifically directed to do so by the Court. The NJFSPC uses automated procedures, electronic processes, and computer technology to maximize efficiency in the collection and disbursement of support payments.  

 

Appropriate fees will be assessed at the time child support services are requested.

 

Federal regulations require that collected payments be disbursed within two working days. Personal checks received for the first time in the amount of $1,000 or more will not be distributed to the account for 10 calendar days. The purpose of the hold is to reduce the number of checks returned for insufficient funds.  If the obligor can provide proof that the check has cleared, that proof can be sent to the NJFSPC, and the funds will be applied to the account.  If a check is returned from a financial institution, any subsequent personal checks for that obligor will not be honored in the future, and, through collection efforts, the NJFSPC will recoup the payment amount and any associated fees.

  

When a check for child support cannot be honored (e.g. insufficient funds, a stop payment), the check is returned to the NJFSPC and the case is placed on “derog,” meaning that the check writer/payor is not permitted to submit checks for future child support payments.  The NJFSPC sends a Notice of Dishonored Check to the issuer of the check; the notice informs the individual of the check-writing suspension and outlines the method of collection and how to submit future payments (either by certified check, money order, or ExpertPaySM).  The same information can be obtained by contacting NJFSPC Customer Service at 1-800-559-3772.

 

It is important to note that if an obligor/payor requests a stop payment on a personal or business check submitted for child support, he or she must be referred to the NJFSPC before placing the stop pay at the bank to avoid processing of the check by the NJFSPC.

 

All stop payment requests must be called in to NJFSPC Customer Service at 1-800-559-3772, and the following information must be provided:

 

Missing or incorrect information could result in the check being inadvertently processed, ultimately causing the check to be returned and suspension of the check issuer’s check-writing privileges (“derog” status).

 

Payment information is available to all parties, 24 hours a day, 7 days a week, by calling 1-877-NJKIDS1 (1-877-655-4371) or on the Internet at www.njchildsupport.org. Customer service questions about direct deposit and inquiries from employers who need assistance with income withholding should be referred to the NJFSPC at 1-800-559-3772. Customer service questions about the NJ Debit MasterCard® should be referred to the New Jersey State EPPICard™ Service Line at 1-866-461-4094 or to the Web site at www.eppicard.com.