Resources and Related Information
Informational Transmittals
Below is a listing of Informational Transmittals that relate to topics covered in this section. Click the links to access these documents on the LMS. You may be prompted to log in with your username and password to view the documents. Click here for a complete listing of all Informational Transmittals housed on the LMS.
IT-12-63: Updated Direct Deposit Authorization Forms-English and Spanish
Attached is an updated Direct Deposit Authorization form in English and Spanish. Please discard any previous forms and use the attached forms for distribution in day-to-day business.
IT-17-16: Caseh Payment Solutions for Making Child Support Payments
This IT announces four new payment options that are now available to paying child support customers. These services provide convenient alternatives to making cash child support payments. Please review this IT and attachments in its entirety. Any questions or comments may be directed to Kevin Cook at (609) 689-7506 or by email to kevin.cook@dhs.state.nj.us.
Action Transmittals
Below is a listing of Action Transmittals that relate to topics covered in this section. Click the links to access these documents on the LMS. You may be prompted to log in with your username and password to view the documents. Click here for a complete listing of all Action Transmittals housed on the LMS.
AT 12-03 SOP: FNODP—Direct Pay Credit
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 17.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNOPC—Placing CP Hold
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 31.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNOPN—Placing NCP Hold
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 35.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNORC—Release CP Hold
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 39.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNORN—Release NCP Hold
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 43.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNOTS—Identification of a TANF Status Issue
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 47.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNOMF—Obligation Corrections to FIPS on OWIZ
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 53.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNOOE—New Obligation Entry
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 60.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNOTC—Placing CP Hold
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 71.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: Request to Pull a Check
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 75.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: Processing Check Pull Requests
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 77.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOES—Designate an Unidentified Receipt for an Escheat
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 80.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOMH—Reversal of Receipts for MHIS Update
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 84.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOPU—Unidentified Receipts Financial Note Request
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 91.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOPU—Unidentified Receipts Financial Note Request
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 91.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSORR/FSORF—Receipt Reversal, Repost, and Refund
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 95.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSORR—Receipt Source Changes
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 111.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSORU—Refund Unidentified Receipts
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 115.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSSUP—Split Unidentified Receipts
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 120.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOV—Receipt Reversal, Repost, or Refund for SVC Card Reversals
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 124.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOVO, FSOVR, FSOSP—Void Check, Void Reissue, Stop Payments
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 129.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOVO/FSOVR/FSOP—Void Check/Void Reissue/Stop Payments (Judiciary)
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 141.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FSOVO, FSOVR, FSOSP—Void Check, Void Reissue, Stop Payments (PNC)
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 146.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: State Resolve Dispute Misapplied Payment
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 154.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: SDU Resolve Dispute Misapplied Payment
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 157.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: ACSES Overdisbursement
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 159.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: Finance Handling of Non-Cash Child Support Local Office
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 161.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: Transmittals for Payments Received at Local Office
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 163.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT-12-03 SOP: Financial NOTE Cheat Sheet
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 166.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: Financial Note FAQs
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 174.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-03 SOP: FNOTN—Terminate NCP Hold
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 66.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 12-09 SOP: Handling of Cash CS Payments by the Local Finance Offices
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 179.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
AT 13-04 SOP: Cash Payments for Child Support
This SOP is taken from the Handbook for Financial and Customer Service Case Processing, page 183.
To access the full version of the handbook, click the link above or visit: www.njchildsupport.org, click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.