Financial SOPs
In this Topic
Standard Operating Procedures (SOPs)
The following SOPs are taken from the Handbook for Financial and Customer Service Case Processing. To access the full version of the handbook, click here. Click the Child Support Professionals link under the Home tab, and enter your username and password. The handbook is located at the top right of the Staff Portal homepage, next to the NJCSI LMS and CS PROGRAM MANUAL links. This handbook includes SOPs, and Action and Informational Transmittals that include approved business rules and procedures.
- AT 12-03 SOP: FNORC—Release CP Hold
- AT 12-03 SOP: FNORN—Release NCP Hold
- AT 12-03 SOP: FNOTS—Identification of a TANF Status Issue
- AT 12-03 SOP: FNOMF—Obligation Corrections to FIPS on OWIZ
- AT 12-03 SOP: FNOOE—New Obligation Entry
- AT 12-03 SOP: FNOTC—Placing CP Hold
- AT 12-03 SOP: Request to Pull a Check
- AT 12-03 SOP: Processing Check Pull Requests
- AT 12-03 SOP: FSOES—Designate an Unidentified Receipt for an Escheat
- AT 12-03 SOP: FSOMH—Reversal of Receipts for MHIS Update
- AT 12-03 SOP: FSOPU—Unidentified Receipts Financial Note Request
- AT 12-03 SOP: FSORR/FSORF—Receipt Reversal, Repost, and Refund
- AT 12-03 SOP: FSOPU—Unidentified Receipts Financial Note Request
- AT 12-03 SOP: FSORR/FSORF—Receipt Reversal, Repost, and Refund
- AT 12-03 SOP: FSORR—Receipt Source Changes
- AT 12-03 SOP: FSORU—Refund Unidentified Receipts
- AT 12-03 SOP: FSSUP—Split Unidentified Receipts
- AT 12-03 SOP: FSOSV—Receipt Reversal, Repost, or Refund for SVC Card Reversals
- AT 12-03 SOP: FSOVO, FSOVR, FSOSP—Void Check, Void Reissue, Stop Payments
- AT 12-03 SOP: FSOVO/FSOVR/FSOSP—Void Check/Void Reissue/Stop Payments (Judiciary)
- AT 12-03 SOP: FSOVO, FSOVR, FSOSP—Void Check, Void Reissue, Stop Payments (PNC)
- AT 12-03 SOP: State Resolve Dispute Misapplied Payment
- AT 12-03 SOP: SDU Resolve Dispute Misapplied Payment
- AT 12-03 SOP: ACSES Overdisbursement
- AT 12-03 SOP: Finance Handling of Non-Cash Child Support Local Office
- AT 12-03 SOP: Transmittals for Payments Received at Local Office
- AT 12-03 SOP: Financial NOTE Cheat Sheet
- AT 12-03 SOP: Financial NOTE FAQs
- AT 12-03 SOP: FNOTN—Terminate NCP Hold
- AT 12-09 SOP: Handling of Cash CS Payments by the Local Finance Offices
- AT 13-04 SOP: Cash Payments for Child Support
Additional SOPs
AT 16-03 SOP: MNFR—Hold for Special Investigations (Supersedes AT 15-09)
Effective January 1, 2016, an interim final rule published by the federal BFS amends its regulation governing the offset of tax refund payments to collect past-due support. Pursuant to this interim final rule, a six-month time limit shall be imposed upon the federal Department of Treasury for seeking recoupment for erroneous offset funds which have already been forwarded to custodial parents.
Therefore, States will no longer receive negative adjustments on FOP receipts that have been found to be fraudulent if the original receipt date is older than 6 months at the time of the adjustment. OCSE will reject any transaction from BFS if the receipt does not meet the specific criteria detailed in the new ruling. Please note that this change in rule does not impact the filing of an Injured Spouse Claim and the processing of negative adjustments related to those receipts. There is no timeframe for the filing of an Injured Spouse claim; the negative adjustment can be received at any time.
Following issuance of the Rule, NJKiDS will continue to automatically place the 180 day MNFR hold on receipts that have been determined to be questionable. These receipts though, will no longer be sent to OCSE for further research. After 180 days, the receipt will automatically be released. If the NCP contacts staff regarding the hold on the receipt, they may be informed of the duration of the hold and that it is necessary in order to identify potentially fraudulent refunds.
This SOP replaces AT 15-09. To access AT 15-09, click here.
AT 17-02 SOP: FNOOM—Obligation Entry/Modification on OWIZ (FNOOM) Financial Note Request
Effective immediately, all staff must adhere to the revised SOP for FNOOM Financial Note Requests. These SOPs have been updated to include the termination of child support obligations by operation of law when a dependent marries, enters the military service, or passes away pursuant to N.J.S.A. 2A:17-56.67 et seq. The SOP has also been updated to reflect current practice regarding the application of a credit balance when an obligation is terminated.
To access the SOPs, click the following links:
AT 17-09 SOP: Arrears Adjustment FNOAA Financial Note Request
Effective immediately, all staff must adhere to the revised SOPs for FNOAA Financial Note Requests. These SOPs have been updated to provide more detailed information regarding scenarios requiring arrears adjustments for semi-monthly obligations that terminate by operation of law pursuant to N.J.S.A. 2A:17-56.67 et seq. Manual arrears adjustments are only required for allocated and unallocated orders where the last or only dependent’s obligation is terminating.
To access the SOPs, click the following links:
AT 17-12 SOP: Recoupment Balance Case Closure
Effective immediately, the SOP Removal of Recoupment Balance on Cases Eligible for Closure must be followed by appropriate child support staff. NJKiDS will not allow a case to close with an outstanding recoupment balance. When a case becomes eligible for closure, based on a federal case closure reason, the recoupment balance must be adjusted to “$0.00” before the case can close.
To access this SOP, click here.